Shlomi Lavi /
Jul 26, 2022
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Bottom Line: Which is Better - Customer Thermometer or QuestBack Enterprise Feedback?
QuestBack Enterprise Feedback is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than QuestBack Enterprise Feedback (81/100). Customer Thermometer offers users more features (7) than QuestBack Enterprise Feedback (6). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. QuestBack
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
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Who is more expensive? Customer Thermometer or QuestBack Enterprise Feedback?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and QuestBack Enterprise Feedback.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. QuestBack Enterprise Feedback accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: QuestBack Enterprise Feedback is more expensive than Customer Thermometer.
Which software includes more/better features?
We've compared Customer Thermometer Vs. QuestBack Enterprise Feedback based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
QuestBack Enterprise Feedback: Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing.
Target customer size
Customer Thermometer is ideal for different companies, big or small. QuestBack Enterprise Feedback is perfect for mid-size companies and large enterprises and can also help companies from iconic global enterprises to disruptive start-ups to get feedback from both employees and customers.