Compare Desk-com Vs. Zendesk

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Desk-com Vs. Zendesk - Oct 10, 2018

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Desk-com Specifications

Name: Desk-com
Company: Salesforce.com
Address Salesforce.com Inc, Market Street, San Francisco, CA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

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Desk-com Review
Updated: Oct 10, 2018

Desk.com is a convenient all-in one solution for handling customer support.

Desk.com was created by the company of the same name which was founded in 2009. The first version was released in the following year. The company is committed to creating tools that provide excellent customer support.

Desk-com Average Rating -

The average rating of Desk-com is 5 stars. The rating is based on 47 aggregated online reviews.

Desk-com Typical Customers

Desk.com can support start ups to big companies in various industries that require customer support. Some of Desk.com clients include iHeartRadio, Trip A Deal, SoundCloud and Boloco.

Read more - Desk-com

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

Read more - Zendesk

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    Desk-com Alternatives

    The main competitors for Desk.com are Zendesk and Freshdesk.

    Zendesk’s help desk solution includes features for ticket management as well customer self service. This is based on a knowledge base which can address common problems and it can be accessed via a customer portal or through community forums as well. Additionally Zendesk can be accessed via mobile devices and integrates with social media networks. The product also supports in built voice support with a virtual contact center or it can be integrated with a company’s existing telephony solution.

    Desk.com on the other hand is developed by Salesforce and includes similar features including logging and communicating with clients on support tickets through a variety of channels. The produc
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    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
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Desk-com Pricing

Desk-com price Starting from $49 Per month/user , on a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software.

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Zendesk Pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

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