Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - Deskero or Helpshift?
Helpshift is more expensive to implement (TCO) than Deskero, and Deskero is rated higher (85/100) than Helpshift (77/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NABRA LTD Vs. Helpshift
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Who is more expensive? Deskero or Helpshift?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and Helpshift.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than Deskero.
Which software includes more/better features?
We've compared Deskero Vs. Helpshift based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
Helpshift: We are still working to collect the list of features for Helpshift.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, and Helpshift's target customer size include: Small, medium and large size businesses.