Compare ThinkAutomation and Oracle Service Cloud - Oct 2022

Shlomi LaviShlomi Lavi / Oct 29, 2022

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Bottom Line: Which is Better - ThinkAutomation or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than ThinkAutomation, and Oracle Service Cloud is rated higher (77/100) than ThinkAutomation (75/100). Oracle Service Cloud offers users more features (4) than ThinkAutomation (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Parker Software Vs. Oracle

Parker Software : Parker Software is a UK based independent software house. Established in 2003 we have offices in the USA and the UK. Parker Software develops innovative software aimed at companies that do business on the web.

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Who is more expensive? ThinkAutomation or Oracle Service Cloud?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ThinkAutomation and Oracle Service Cloud.

ThinkAutomation price starts at $995 per year , On a scale between 1 to 10 Email2DB is rated 6, which is similar to the average cost of Customer Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Customer Service software cost.

Bottom line: Oracle Service Cloud is more expensive than ThinkAutomation.

Which software includes more/better features?

We've compared ThinkAutomation Vs. Oracle Service Cloud based on some of the most important and required Customer Service features.

ThinkAutomation: Data Import/Export, Basic Reports, Online Customer Support.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Target customer size

ThinkAutomation's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.



ThinkAutomation

ITQlick rating
(3.9/5)

starts at $995 per year

ThinkAutomation is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. ThinkAutomation received a rating of 3.9 from ITQlick team. The software cost...

Categories: Customer Relationship Management, Customer Service, Online Community.

Oracle Service Cloud

ITQlick rating
(4.5/5)

starts at $90 per license

Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...

Categories: CRM, Complaint Management, Customer Loyalty, Customer Service, Help Desk.

Compare specifications

Compare features

ThinkAutomation: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Oracle Service Cloud: 4 Features

Email Integration
Self Service Portal
Help Desk
Network Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ThinkAut...
ITQlick rating
3.9/5
Score
75/100
Pricing
6/10
License pricing
$995 per year
Functionality
6
Compare
Oracle S...
ITQlick rating
4.5/5
Score
77/100
Pricing
8/10
License pricing
$90 per license
Functionality
14
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.