Shlomi Lavi /
May 17, 2022
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Bottom Line: Which is Better - Engage Live Sales or LiveChat?
Engage Live Sales is more expensive to implement (TCO) than LiveChat, and LiveChat is rated higher (78/100) than Engage Live Sales (65/100). LiveChat offers users more features (7) than Engage Live Sales (0). There is a clear winner in this case and it is LiveChat!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Engage Vs. LiveChat, Inc.
Engage: Engage helps you sell immediately anywhere online. It enables sales professionals to be available for live omni-channel customer interactions and sales. It is our aim for Engage to be as useful to the daily life of a salesperson as telephone or email. Our clients deploy Engage to various digital touch points so their sales team members can instant...
LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...
Who is more expensive? Engage Live Sales or LiveChat?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Engage Live Sales and LiveChat.
Engage Live Sales price starts at $15 per user/month , On a scale between 1 to 10 Engage Live Sales is rated 2, which is much lower than the average cost of CRM software. LiveChat price starts at $16 per agent/month , When comparing LiveChat to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Engage Live Sales cost is around the same cost of LiveChat.
Which software includes more/better features?
We've compared Engage Live Sales Vs. LiveChat based on some of the most important and required CRM features.
Engage Live Sales: We are still working to collect the list of features for Engage Live Sales.
LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Customers of the software include small and medium sized businesses as well as large enterprises. LiveChat is flexible enough to meet the needs of any business regardless of the size and type.