Compare EventSentry and LiveAgent - Oct 2022

Shlomi LaviShlomi Lavi / Oct 07, 2022

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Bottom Line: Which is Better - EventSentry or LiveAgent?

LiveAgent is more expensive to implement (TCO) than EventSentry, and EventSentry is rated higher (84/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than EventSentry (3).

Looking for the right Log Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NETIKUS.NET ltd . Vs. Quality Unit

NETIKUS.NET ltd .: NETIKUS.NET is a privately held, growing software company located in the Chicago loop (US), which was founded in 2002. We develop commercial software, freeware software, and provide our customers with free tutorials and free online services such as myeventlog.com and our blog eventlogblog.com. Unlike other software products, we develop our applica...

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? EventSentry or LiveAgent?

The real total cost of ownership (TCO) of Log Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for EventSentry and LiveAgent.

EventSentry price starts at $98 per license , On a scale between 1 to 10 EventSentry is rated 2, which is much lower than the average cost of Log Management software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Log Management software cost.

Bottom line: EventSentry cost is around the same cost of LiveAgent.

Which software includes more/better features?

We've compared EventSentry Vs. LiveAgent based on some of the most important and required Log Management features.

EventSentry: Data Import/Export, Basic Reports, Online Customer Support.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

EventSentry's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a wide range of types.



EventSentry

ITQlick rating
(5/5)

starts at $98 per license

EventSentry is a growing cloud-based Business performance management software, it is designed to support small, medium and large size business. EventSentry received a rating of 5 from ITQlick team. The software...

Categories: System Management.

LiveAgent

ITQlick rating
(4.7/5)

starts at $15 per agent/month

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

Categories: Document Management, Call Center, Ticket Management, IT Asset Management, Network Monitoring.

Compare specifications

Compare features

EventSentry: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

LiveAgent: 5 Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
EventSentry
ITQlick rating
5/5
Score
84/100
Pricing
2/10
License pricing
$98 per license
Functionality
4
Compare
LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
14
Sumo Log...
ITQlick rating
4.5/5
Score
78/100
Pricing
10/10
License pricing
$93 per month
Functionality
3
Scalyr
ITQlick rating
4.4/5
Score
77/100
Pricing
4/10
License pricing
$35 per feature/month
Functionality
3
Review
Logz.io
ITQlick rating
4.6/5
Score
77/100
Pricing
8/10
License pricing
$1.84 per month
Functionality
11

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.