Compare Five9 and Aceyus Call Center - May 2022

Shlomi LaviShlomi Lavi / May 22, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Five9 or Aceyus Call Center?

Aceyus Call Center is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Aceyus Call Center (85/100). Five9 offers users more features (15) than Aceyus Call Center (5). There is a clear winner in this case and it is Five9!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. ACEYUS

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence. Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.

Who is more expensive? Five9 or Aceyus Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Aceyus Call Center.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software.

Bottom line: Aceyus Call Center is more expensive than Five9.

Which software includes more/better features?

We've compared Five9 Vs. Aceyus Call Center based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.

Five9

ITQlick rating
(4.2/5)

starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording.

Aceyus Call Center

ITQlick rating
(5/5)

The Aceyus Call Center is developed to help users in the optimization of their contact center operations through reporting, data collection, and data transformation solutions and contact treatment management.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

Compare specifications

Compare features

Five9: 15 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support

Aceyus Call Center: 5 Features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
Compare
Aceyus C...
ITQlick rating
5/5
Score
85/100
Pricing
10/10
License pricing
Pricing not available
Functionality
11
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.