Compare Five9 and DialMyCalls - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 or DialMyCalls?

Five9 is more expensive to implement (TCO) than DialMyCalls, and Five9 is rated higher (88/100) than DialMyCalls (77/100). Five9 offers users more features (15) than DialMyCalls (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. OnTimeTelecom

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

OnTimeTelecom: OnTimeTelecom found its inception after company founder David Batchelor launched WakeUpLand, one of the first internet based wake up call services. Over the years as WakeUpLand continued to grow, the company branched out and started DialMyCalls, a voice broadcasting service. With WakeUpLand handling thousands of wake up calls a year and DialMyCalls...

Who is more expensive? Five9 or DialMyCalls?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and DialMyCalls.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. DialMyCalls price starts at $6.74 per month , When comparing DialMyCalls to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Five9 is more expensive than DialMyCalls.

Which software includes more/better features?

We've compared Five9 Vs. DialMyCalls based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

DialMyCalls: We are still working to collect the list of features for DialMyCalls.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and DialMyCalls's target customer size include: Small, medium and large size businesses.