Compare Five9 and X5 Cloud Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 or X5 Cloud Contact Center?

Five9 is more expensive to implement (TCO) than X5 Cloud Contact Center, and Five9 is rated higher (88/100) than X5 Cloud Contact Center (84/100). Five9 offers users more features (15) than X5 Cloud Contact Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. YTel

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

Who is more expensive? Five9 or X5 Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and X5 Cloud Contact Center.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. X5 Cloud Contact Center price starts at $25 per user/month , When comparing X5 Cloud Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Five9 is more expensive than X5 Cloud Contact Center.

Which software includes more/better features?

We've compared Five9 Vs. X5 Cloud Contact Center based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and X5 Cloud Contact Center's target customer size include: SMBs.