Compare Freshdesk Vs. PromoRepublic
Looking for the right Help Desk solution? When it comes to selecting Help Desk software product, buyers are primarily concerned about the real total implementation cost, features, vendor reliability, user reviews, pros and cons. Here you can find a full head to head comparison between Freshdesk Vs. PromoRepublic.
Vendors Comparison: FRESHDESK INC. Vs. PromoRepublic
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
PromoRepublic: PromoRepublic is a company that is a developer and vendor of PromoRepublic Social Media Content Builder and Posting Tool.
Pricing Comparison: Freshdesk Vs. PromoRepublic
Understanding the exact price of Help Desk software isn't easy as The overall cost includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership."
Freshdesk accurate pricing info is available upon request (they don't share it publicly), however, on a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. PromoRepublic price Starting from $20 Per month/user , when comparing PromoRepublic to their competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line:PromoRepublic is more expensive than Freshdesk.
Features and Functionality:
As with any business software solutions, it’s important to consider features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshdesk Vs. PromoRepublic based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling, ..
PromoRepublic list of features include the following: We are still working to collect the list of features of PromoRepublic.
Mobile Friendly / Cloud
We have entered the mobile era. As a software buyer looking for a solution for your business you should know that mobile apps make people more productive and let people interact with the rest of the business in the same way they search, chat, email and shop in their personal lives. In the past years software vendors shifted from on premise/local models to cloud based solutions that allow users to use their mobile phone.Freshdesk: their software can be used in the following: Standalone, Cloud, SaaS, while PromoRepublic can be used as a SaaS.
Which Software is Better? Freshdesk or PromoRepublic?
Which solution is better? Freshdesk or PromoRepublic? As always in such cases, the question is not “Which software is better?” but “Which software is right for your needs and budget?”. Neither of these two Help Desk software is necessarily “better” than the other. Both offer industry-leading features and a scalable platform, as well as the ability to custom-build a unique solution with optional modules. If you would like to get quotes or having trouble deciding which Help Desk is the right for you, we’d love to help. Fill out the forms in this page to get demos, free quotes and a custom software recommendation.
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PromoRepublic: 0 Features
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Freshdesk ReviewFreshdesk Overview
Updated: Apr 08, 2018
Freshdesk is feature-packed web-based customer support solution that allows companies to provide service to their customers in many helpful ways. Freshdesk was released in June 2011 by a company with the same name that was founded by Girish Mathrubootham, an Indian national, and with his team.
Ever since the release of Freshdesk, it has grown its customers because of its great performance. Their efforts were recognized through different awards and media attention. Today, they are used by companies from across the globe and are supported by investors, all because of an innovative and ambitious software product.
Freshdesk Average Rating -
The average rating of Freshdesk is 5 stars. The rating is based on 88 aggregated online reviews.
Freshdesk Typical Customers
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. From the time it was open commercially, Freshdesk has been able to grow its long list of satisfied customers. In fact, it has a client in almost every country. Among these are Goodreads, Hugo Boss, Pearson, Truecaller and Stanford, to name a few. If you notice, these brands are from various industries, which only shows how versatile Freshdesk is.
Read more - Freshdesk
PromoRepublic ReviewPromoRepublic Overview
Updated: May 09, 2018
PromoRepublic is a Social Media Content Builder and Posting Tool. It provides users with more than 100 000 ideas, templates, and visuals for stunning Facebook, Instagram, Twitter and LinkedIn posts. All the social media templates are crafted by professional designers and copywriters. Users can easily customize templates with a built-in Graphics Editor.
PromoRepublic Average Rating
The average rating of PromoRepublic is 3.8 stars. The rating is based on 7 aggregated online reviews.
PromoRepublic Typical Customers
Start up, Small business, Medium business, Private use
Read more - PromoRepublic
Freshdesk AlternativesZendesk and Zoho Support are two of the main competitors for Freshdesk.
ZohoSupport is part of the Zoho application suite and addresses customer support needs of a business with a cloud based solution. It incorporates workflow automation and can be easily customized to match internal business process requirements. The product allows customers to contact on a variety of channels including voice, chat, email & social media. There are also analytic tools to monitor service performance with dashboards to view compliance with key support KPIs and metrics.
Freshdesk in comparison provides some additional features for customer support such as its “suggested solutions” which recommends resolutions based on an analysis of similar service issues. The p
Read more - Freshdesk Alternatives
Read more - PromoRepublic Alternatives
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