Compare Freshdesk and PromoRepublic - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or PromoRepublic?

PromoRepublic is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than PromoRepublic (62/100). Freshdesk offers users more features (10) than PromoRepublic (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. PromoRepublic

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

PromoRepublic: PromoRepublic is a company that is a developer and vendor of PromoRepublic Social Media Content Builder and Posting Tool.

Who is more expensive? Freshdesk or PromoRepublic?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and PromoRepublic.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. PromoRepublic price starts at $9 per month , When comparing PromoRepublic to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: PromoRepublic is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. PromoRepublic based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

PromoRepublic: We are still working to collect the list of features for PromoRepublic.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and PromoRepublic's target customer size include: Start up, Small business, Medium business, Private use.