Freshdesk Vs. PromoRepublic

Let our Help Desk Software Experts help you find the right Software for your Business!

Last updated: Dec 15, 2017

Overview

Screenshots

Head to Head Comparison - Freshdesk Vs. PromoRepublic

Looking for the right Help Desk solution? When it comes to selecting Help Desk software product, buyers are primarily concerned about the real total implementation cost, features, vendor reliability, user reviews, pros and cons. Here you can find a comparison between Freshdesk Vs. PromoRepublic.

About the Providers - FRESHDESK INC. Vs. PromoRepublic

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

PromoRepublic: PromoRepublic is a company that is a developer and vendor of PromoRepublic Social Media Content Builder and Posting Tool.

Compare Pricing - Freshdesk Vs. PromoRepublic

Freshdesk , PromoRepublic Starting from $20 Per month/user

In a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software,

Compare Features and Functionality

As with any business software solutions, it’s important to consider features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshdesk Vs. PromoRepublic based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, .
PromoRepublic list of features include the following:

Mobile Friendly / Cloud

Freshdesk: their software can be used in the following: Standalone, Cloud, SaaS while PromoRepublic can be used with: SaaS

The Best Software?

Which solution is better? Freshdesk or PromoRepublic? As usual, the question is not “Which software is better?” but “Which software is right for your needs and budget?”. Neither of these two Help Desk software is necessarily “better” than the other. Both offer industry-leading features and a scalable platform, as well as the ability to custom-build a unique solution with optional modules. If you would like to get quotes or having trouble deciding which Help Desk is the right for you, we’d love to help. Fill out the forms in this page to get demos, free quotes and a custom software recommendation.

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ITQlick.com is a trusted resource for software buyers. since 2012, we've helped more than 10,000 companies to choose the right software by sharing our extensive research, comparisons and detailed reviews on +5,000 software applications.

ITQlick services are free for software buyers. We get paid by software vendors when we make a good match between a software buyer and a software vendor. We can identify the right solution for companies of all shapes and sizes, from start-up companies to SMBs and Large enterprise with thousands of employees.

Specifications

Freshdesk Specifications

Name: Freshdesk
Company: FRESHDESK INC.
Address Los Angeles, CA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

PromoRepublic Specifications

Name: PromoRepublic
Company: PromoRepublic
Address 470 Ramona St, Palo Alto, CA 94301, United States
Software Type: SaaS
Typical Customers: Start up, Small business, Medium business, Private use
Business Area: Marketing
Platforms: Desktop, Mobile, Cloud

Expert Review

Freshdesk Review
Updated: Dec 15, 2017

Freshdesk Overview
Freshdesk is feature-packed web-based customer support solution that allows companies to provide service to their customers in many helpful ways. Freshdesk was released in June 2011 by a company with the same name that was founded by Girish Mathrubootham, an Indian national, and with his team.

Ever since the release of Freshdesk, it has grown its customers because of its great performance. Their efforts were recognized through different awards and media attention. Today, they are used by companies from across the globe and are supported by investors, all because of an innovative and ambitious software product.

Freshdesk Average Rating -
The average rating of Freshdesk is 5 stars. The rating is based on 88 aggregated online reviews.

Freshdesk Typical Customers
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. From the time it was open commercially, Freshdesk has been able to grow its long list of satisfied customers. In fact, it has a client in almost every country. Among these are Goodreads, Hugo Boss, Pearson, Truecaller and Stanford, to name a few. If you notice, these brands are from various industries, which only shows how versatile Freshdesk is.

Read more - Freshdesk

PromoRepublic Review
Updated: Nov 23, 2017

PromoRepublic Overview
PromoRepublic is a Social Media Content Builder and Posting Tool. It provides users with more than 100 000 ideas, templates, and visuals for stunning Facebook, Instagram, Twitter and LinkedIn posts. All the social media templates are crafted by professional designers and copywriters. Users can easily customize templates with a built-in Graphics Editor.

PromoRepublic Average Rating
The average rating of PromoRepublic is 3.8 stars. The rating is based on 7 aggregated online reviews.

PromoRepublic Typical Customers
Start up, Small business, Medium business, Private use

Read more - PromoRepublic

Alternatives

    Freshdesk Alternatives

    Zendesk and Zoho Support are two of the main competitors for Freshdesk.

    ZohoSupport is part of the Zoho application suite and addresses customer support needs of a business with a cloud based solution. It incorporates workflow automation and can be easily customized to match internal business process requirements. The product allows customers to contact on a variety of channels including voice, chat, email & social media. There are also analytic tools to monitor service performance with dashboards to view compliance with key support KPIs and metrics.

    Freshdesk in comparison provides some additional features for customer support such as its “suggested solutions” which recommends resolutions based on an analysis of similar service issues. The p

    Read more - Freshdesk Alternatives

Compare Price Quotes

Freshdesk Pricing

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PromoRepublic Pricing

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Find the Right Software

25 MUST Ask Questions Before Buying Help Desk Software

The prime purpose behind investing in the software solution is to boost efficiency and growth. Ask the software vendor (FRESHDESK INC.) how their business app would improve efficiency of your enterprise.
Freshdesk has tremendous exposure to different companies. They offer the same type of software to different industries, so they are better aware of who is doing what with their technological product. This also helps them understand and foresee what’s really working. Allow them to share their observations so that you get an ideas about their experience, expertise, and intelligence. This will also be an opportunity to identify the service providers who come up with the most insightful suggestions.
Perhaps your business is growing, will expand in the future and your Help Desk requirements with it. So you would be interested to know if Freshdesk is scalable and can grow with you. It’s no use investing in a solution that can be scaled.
Each business has different needs. Yours is no different. When it comes to selecting a software solution, you are looking for a tool that can be easily customized and configured to cater to your specific business needs. So you want to understand if Freshdesk you want to buy is easy to customize.
Such a community forum is the best way to engage users. Getting access to Freshdesk forums can help new or proposed users connect with product experts through peer-to-peer discussions.
Freshdesk should answer how their business software will improve your bottom line and ROI.Most service providers make tall claims, so you want to make sure you get your hands on the best solution.
Before choosing a business app, you want to understand that the implementation would be smooth. So you should be interested to find out about the person responsible for handling the implementation process. Do not hesitate to ask Freshdesk about their qualifications.
A good software vendor should be able to show you a positive track record with their implementation strategy.Try to find out if Freshdesk method is structured. Your purpose should be to look for one that is structured and flexible to adapt to unexpected situations.
The software vendor should give you a structured data conversion methodology that will enable smooth migration of your information to the new system.
A growing business is always in need for expansion and integration with thrid-party apps is a part of the growth model. When it comes to choosing software, make sure the business app provides an application programming interface for easy integration.
Ask the software product vendor if the tool will allow you to export data to an external file or import data from external sources.
Ask the software vendor (FRESHDESK INC.) if the software package includes consulting hours. Do not hesitate to ask if there are any hidden charges involved.
You do not want to be caught unawares when a software vendor sends a technician to resolve an issue that may crop up due to varied reasons. You want to make sure the charges are reasonable. Better still, you should be aware of what needs to be paid to the technician sent by the vendor to fix a problem.
You do not want to fall in love with the front end unless you are 100% sure that the software is compatible with your existing system. Ask the software vendor is you need any specific hardware to install the software. Will the business application run on your existing workstations. How much space will the software take on the disk drive? Is there a need for RAM upgrade to successfully run the software for optimum performance?
You should enquire about the cost of having more than one terminal in your store. While some software vendors charge on the basis of the number of store locations, others charge per terminal.
When you are looking for a software solution, make sure you know if the vendor charges any fee to get you started. You should also be interested to know if there are any software maintenance charges for you to pay.
Your business is accountable to customers, regulators, employees, and partners. So you should look for one software vendor who has adopted a comprehensive, technically sound security and compliance program. Does the vendor map your needs for security controls?
Data loss can prove extremely risky for any business. So you should always ask the vendor about their backup policy. How often is data backed up and what is the cost for the same?
What is the software vendor's policy on disaster recovery? Are any charges involved for disaster recovery support if a catastrophic hardware failure affects your system?
How easy is the software to work on? Is it user friendly for your end users? Does it involve any complexities that are difficult to understand for the team? Even a feature-rich solution is of no use if end users find it difficult to use.
FRESHDESK INC. should clearly mention whether the solution is complex or simple to use. If it is not an easy-to-use software solution, then do they provide training? What is the level of training your team requires to make the most of the solution?
You will be interested to know about the software updates. When is it updated? Does the service provider notify customers when the upgrades are scheduled? Does the software work when the upgrades are under way? How long does the process take?
You should be interested to enquire about how an issue is handled at the side of the software vendor. Do not hesitate to question about who will respond to your emergency calls. What is their experience in software industry?
If the software vendor is widely popular, chances are that they have a good product. So always check their client base to measure their product's competence in the market.
Testing is crucial to ensuring that the software runs as promised. So you should try to find out if the vendor offers any free trial runs or try before you buy the product. By testing the concept first, it gets easier to understand the software product's functionality and allay fears before signing a contract.

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