Compare FullStory and Mapp - Jul 2022

Shlomi LaviShlomi Lavi / Jul 18, 2022

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Bottom Line: Which is Better - FullStory or Mapp?

Mapp is more expensive to implement (TCO) than FullStory, and Mapp is rated higher (92/100) than FullStory (82/100). FullStory offers users more features (3) than Mapp (0).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FullStory Vs. BlueHornet Networks

FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.

BlueHornet Networks: BlueHornet is an enterprise email service provider. Our genuine passion for digital marketing and our love of working with great brands is unrivaled in the industry. The world's most talked-about brands partner with us for our winning track record of turning customers into raving fans. How do we do it? By providing tools, services, and expertise to...

Who is more expensive? FullStory or Mapp?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FullStory and Mapp.

FullStory price starts at $899 per license , On a scale between 1 to 10 FullStory is rated 2, which is much lower than the average cost of Customer Experience Management software. Mapp price starts at $49 per month , When comparing Mapp to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Mapp is more expensive than FullStory.

Which software includes more/better features?

We've compared FullStory Vs. Mapp based on some of the most important and required Customer Experience Management features.

FullStory: Dashboard, Data Analysis Tools, Data analysis.

Mapp: We are still working to collect the list of features for Mapp.

Target customer size

FullStory's typical customers include: Small, medium and large size businesses, and Mapp's target customer size include: Small, medium and large size businesses.



FullStory

ITQlick rating
(4.6/5)

starts at $899 per license

FullStory is a customer experience management software that helps businesses see their customers interactivity and reaction to their apps or sites. With the software custom and enterprise-level dashboards, user...

Categories: Data Analysis Tools, Dashboards & KPIs, Customer Management Module, Process analysis.

Mapp

ITQlick rating
(3.5/5)

starts at $49 per month

Mapp is a cloud-based Project Simulation software that gives users tools to course through converting data to insights and actionable decisions. It also allows them to gather and transform customer data using D...

Categories: Marketing, Campaign Management, Email Marketing, Process analysis, Strategic Sourcing.

Compare specifications

Compare features

FullStory: 3 Features

Dashboard
Data Analysis Tools
Data analysis

Mapp: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FullStory
ITQlick rating
4.6/5
Score
82/100
Pricing
2.2/10
License pricing
$899 per license
Functionality
7
Compare
Mapp
ITQlick rating
3.5/5
Score
92/100
Pricing
4/10
License pricing
$49 per month
Functionality
5
Review
Enterpri...
ITQlick rating
3.2/5
Score
92/100
Pricing
7/10
License pricing
Pricing not available
Functionality
4
Pega CRM
ITQlick rating
3.8/5
Score
87/100
Pricing
4.8/10
License pricing
$90 per user/month
Functionality
4
Gainsight
ITQlick rating
4.3/5
Score
85/100
Pricing
5.4/10
License pricing
$2,500 per company/month
Functionality
12

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.