Compare FuseDesk and ServiceNow - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - FuseDesk or ServiceNow?

FuseDesk is more expensive to implement (TCO) than ServiceNow, and FuseDesk is rated higher (91/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than FuseDesk (6).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. Servicenow

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? FuseDesk or ServiceNow?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and ServiceNow.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than ServiceNow.

Which software includes more/better features?

We've compared FuseDesk Vs. ServiceNow based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, Customers of the software include businesses of all sizes and a variety of types.