Shlomi Lavi / Dec 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Help.com Live Chat is more expensive to implement (TCO) than SnapEngage Live Chat, and SnapEngage Live Chat is rated higher (83/100) than Help.com Live Chat (25/100).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
SnapEngage: The internet was like a giant shopping mall. A giant shopping mall full of things to buy and informative signage. It was great except for the fact that there was no one around. It was empty. A tumbleweed might have blown by, if only to accentuate the absolute emptiness of the place. We wanted to change that. You know that sigh of relief when you ge...
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and SnapEngage Live Chat.
Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. SnapEngage Live Chat price starts at $16 per user/year , When comparing SnapEngage Live Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Help.com Live Chat cost is around the same cost of SnapEngage Live Chat.
We've compared Help.com Live Chat Vs. SnapEngage Live Chat based on some of the most important and required Chat features.
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
SnapEngage Live Chat: We are still working to collect the list of features for SnapEngage Live Chat.
Customers of the software include businesses of all sizes and a diverse range of types. The software is a useful solution for businesses of all sizes and a variety of types.
starts at $80 per user/month
Help.com Live Chat is a web based help desk and customer support solution for businesses of all sizes. It offers such capabilities as customizable branding, agent scheduling, visitor targeting, and others. The ...
Compare Pricingstarts at $16 per user/year
SnapEngage Live Chat is a web based live chat and customer support solution for businesses of all sizes. It offers such capabilities as agent scheduling, assignment management, customizable branding, and others...
Compare Pricing| ITQlick Score: | 25/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> Help.com Live Chat review |
| Company: | Help.com |
| Pricing: | starts at $80 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Help.com Live Chat review, Help.com Live Chat pricing, Help.com Live Chat alternatives |
| ITQlick Score: | 83/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> SnapEngage Live Chat review |
| Company: | SnapEngage |
| Pricing: | starts at $16 per user/year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | SnapEngage Live Chat review, SnapEngage Live Chat pricing, SnapEngage Live Chat alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.