Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Help Scout or Freshdesk?
Freshdesk is more expensive to implement (TCO) than Help Scout, and Freshdesk is rated higher (94/100) than Help Scout (77/100). Freshdesk offers users more features (10) than Help Scout (4). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help Scout Vs. FRESHDESK INC.
Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Help Scout or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Scout and Freshdesk.
Help Scout price starts at $20 per user/month , On a scale between 1 to 10 Help Scout is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Help Scout cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared Help Scout Vs. Freshdesk based on some of the most important and required Help Desk features.
Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Customers of the software mainly include small and medium businesses as well as freelancers. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.