Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Helpshift or Freshdesk?
Helpshift is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Helpshift (77/100). Freshdesk offers users more features (10) than Helpshift (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. FRESHDESK INC.
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Helpshift or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and Freshdesk.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Helpshift Vs. Freshdesk based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.