Shlomi Lavi /
May 23, 2022
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Bottom Line: Which is Better - Helpshift or Lessons?
Helpshift is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than Helpshift (77/100). Lessons offers users more features (5) than Helpshift (0). There is a clear winner in this case and it is Lessons!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Secutor Solutions LLC
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Secutor Solutions LLC: OUR MISSION
Provide superior services and products for the discovery, capture, management and reuse of knowledge.
Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.
Who is more expensive? Helpshift or Lessons Learned Database?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and Lessons Learned Database.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than Lessons Learned Database.
Which software includes more/better features?
We've compared Helpshift Vs. Lessons based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.