Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Helpshift or ServiceNow?
Helpshift is more expensive to implement (TCO) than ServiceNow, and ServiceNow is rated higher (78/100) than Helpshift (77/100). ServiceNow offers users more features (18) than Helpshift (0). There is a clear winner in this case and it is ServiceNow!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Servicenow
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Helpshift or ServiceNow?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and ServiceNow.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than ServiceNow.
Which software includes more/better features?
We've compared Helpshift Vs. ServiceNow based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.