Compare Helpshift and ServiceNow - Oct 2022

Shlomi LaviShlomi Lavi / Oct 24, 2022

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Bottom Line: Which is Better - Helpshift or ServiceNow?

Helpshift is more expensive to implement (TCO) than ServiceNow, and ServiceNow is rated higher (78/100) than Helpshift (77/100). ServiceNow offers users more features (18) than Helpshift (0). There is a clear winner in this case and it is ServiceNow!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helpshift Vs. Servicenow

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? Helpshift or ServiceNow?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and ServiceNow.

Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Helpshift is more expensive than ServiceNow.

Which software includes more/better features?

We've compared Helpshift Vs. ServiceNow based on some of the most important and required Help Desk features.

Helpshift: We are still working to collect the list of features for Helpshift.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Helpshift's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.



Helpshift

ITQlick rating
(3.9/5)

starts at $150 per month

Helpshift is a held desk platform solution for digital customer service. It has features like web and app messaging, live chat, advanced automation, and advanced analytics to help mobile apps increase customer ...

Categories: Help Desk, Self-Service Portal.

ServiceNow

ITQlick rating
(4.3/5)

starts at $100 per user/month + standard ITSM package

ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...

Categories: Fixed Asset Management, Audit Management, CRM, Call Center, Customer Service.

Compare specifications

Compare features

Helpshift: 0 Features

We are working to collect the list of features

ServiceNow: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Helpshift
ITQlick rating
3.9/5
Score
77/100
Pricing
10/10
License pricing
$150 per month
Functionality
3
Compare
ServiceNow
ITQlick rating
4.3/5
Score
78/100
Pricing
4/10
License pricing
$100 per user/month + standard ITSM package
Functionality
31
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.