Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - Helpshift or TeamSupport?
Helpshift is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Helpshift (77/100). TeamSupport offers users more features (15) than Helpshift (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. TeamSupport
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who is more expensive? Helpshift or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and TeamSupport.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than TeamSupport.
Which software includes more/better features?
We've compared Helpshift Vs. TeamSupport based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, This program is aimed at the companies that know their product, but are still eager to please those their clients.