Shlomi Lavi /
Jul 16, 2022
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Bottom Line: Which is Better - Hipchat or LiveChat?
Hipchat is more expensive to implement (TCO) than LiveChat, and LiveChat is rated higher (78/100) than Hipchat (62/100). LiveChat offers users more features (7) than Hipchat (0). There is a clear winner in this case and it is LiveChat!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Atlassian Pty Ltd Vs. LiveChat, Inc.
Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...
LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...
Who is more expensive? Hipchat or LiveChat?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Hipchat and LiveChat.
Hipchat price starts at $2 per user/month , On a scale between 1 to 10 Hipchat is rated 4, which is lower than the average cost of Chat software. LiveChat price starts at $16 per agent/month , When comparing LiveChat to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Hipchat is more expensive than LiveChat.
Which software includes more/better features?
We've compared Hipchat Vs. LiveChat based on some of the most important and required Chat features.
Hipchat: We are still working to collect the list of features for Hipchat.
LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. LiveChat is flexible enough to meet the needs of any business regardless of the size and type.