Compare Hipchat and LiveChat - Jul 2022

Shlomi LaviShlomi Lavi / Jul 16, 2022

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Bottom Line: Which is Better - Hipchat or LiveChat?

Hipchat is more expensive to implement (TCO) than LiveChat, and LiveChat is rated higher (78/100) than Hipchat (62/100). LiveChat offers users more features (7) than Hipchat (0). There is a clear winner in this case and it is LiveChat!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Atlassian Pty Ltd Vs. LiveChat, Inc.

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

Who is more expensive? Hipchat or LiveChat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Hipchat and LiveChat.

Hipchat price starts at $2 per user/month , On a scale between 1 to 10 Hipchat is rated 4, which is lower than the average cost of Chat software. LiveChat price starts at $16 per agent/month , When comparing LiveChat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Hipchat is more expensive than LiveChat.

Which software includes more/better features?

We've compared Hipchat Vs. LiveChat based on some of the most important and required Chat features.

Hipchat: We are still working to collect the list of features for Hipchat.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. LiveChat is flexible enough to meet the needs of any business regardless of the size and type.



Hipchat

ITQlick rating
(3.6/5)

starts at $2 per user/month

Hipchat is a group chat and instant messaging solution for businesses of all sizes. It offers unlimited chat rooms, drag and drop file sharing, integration, and other capabilities. The software was desi...

Categories: Project Collaboration, Web Collaboration, Chat.

LiveChat

ITQlick rating
(2.8/5)

starts at $16 per agent/month

LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial custo...

Categories: Automatic Call Distribution (ACD), Casino CRM, Complaint Management, Customer Loyalty, Customer Service.

Compare specifications

Hipchat Specifications

ITQlick Score: 62/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Chat -> Hipchat review
Company: Atlassian Pty Ltd
Pricing: starts at $2 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Hipchat review, Hipchat pricing, Hipchat alternatives

Compare features

Hipchat: 0 Features

We are working to collect the list of features

LiveChat: 7 Features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Hipchat
ITQlick rating
3.6/5
Score
62/100
Pricing
5.6/10
License pricing
$2 per user/month
Functionality
3
Compare
LiveChat
ITQlick rating
2.8/5
Score
78/100
Pricing
2/10
License pricing
$16 per agent/month
Functionality
31
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.