Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - HUD Mobile or Five9?
Five9 is more expensive to implement (TCO) than HUD Mobile, and Five9 is rated higher (88/100) than HUD Mobile (75/100). Five9 offers users more features (15) than HUD Mobile (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Fonality, Inc Vs. Five9
Fonality, Inc: Founded in 2004 and headquartered in Plano, Texas, Fonality is a leading developer and marketer of cloud-based business communications and unified communications solutions for small, medium and enterprise businesses. Investors include Draper Fisher Jurvetson, Intel Capital, and Azure Capital Partners.
Fonality offers purpose-built VoIP business co...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? HUD Mobile or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HUD Mobile and Five9 Virtual Call Center.
HUD Mobile price starts at $24.99 per user/month , On a scale between 1 to 10 HUD Mobile is rated 4, which is lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Five9 Virtual Call Center is more expensive than HUD Mobile.
Which software includes more/better features?
We've compared HUD Mobile Vs. Five9 based on some of the most important and required Call Center features.
HUD Mobile: Data Import/Export, Basic Reports, Online Customer Support.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
HUD Mobile's typical customers include: Small businesses and start ups, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.