Compare IdeaScale-com and Customer Thermometer - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - IdeaScale-com or Customer Thermometer?

Customer Thermometer is more expensive to implement (TCO) than IdeaScale-com, and Customer Thermometer is rated higher (97/100) than IdeaScale-com (62/100). Customer Thermometer offers users more features (7) than IdeaScale-com (3).

Looking for the right Feedback Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

IDEASCALE Vs. Customer Thermometer

IDEASCALE: IdeaScale is an easy-to-use, yet powerful solution for the collection of feedback and ideas. IdeaScale was born in the cloud in 2008. In its first year, IdeaScale garnered high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. With an outstanding foundation of complian...

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who is more expensive? IdeaScale-com or Customer Thermometer?

The real total cost of ownership (TCO) of Feedback Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IdeaScale-com and Customer Thermometer.

IdeaScale-com price starts at $4,999 per feature/year , On a scale between 1 to 10 IdeaScale-com is rated 2, which is much lower than the average cost of Feedback Management software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Feedback Management software cost.

Bottom line: Customer Thermometer is more expensive than IdeaScale-com.

Which software includes more/better features?

We've compared IdeaScale-com Vs. Customer Thermometer based on some of the most important and required Feedback Management features.

IdeaScale-com: Data Import/Export, Basic Reports, Online Customer Support.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

IdeaScale-com's typical customers include: Small, medium and large size businesses, Customer Thermometer is ideal for different companies, big or small.