Compare imo-im and LiveChat - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - imo-im or LiveChat?

imo-im is more expensive to implement (TCO) than LiveChat, and LiveChat is rated higher (78/100) than imo-im (59/100). LiveChat offers users more features (7) than imo-im (3). There is a clear winner in this case and it is LiveChat!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

imo.im Vs. LiveChat, Inc.

imo.im: imo offers an all-in-one communication and social discovery platform. Chat with friends on Facebook, Google Talk, Yahoo and more on imo, and join the imo Network today to get connected to people, news and topics you care about. Currently supported networks include AIM, Facebook, Google Talk, ICQ, Jabber, MSN, Steam, VKontakte and Yahoo.

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

Who is more expensive? imo-im or LiveChat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for imo-im and LiveChat.

imo-im accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 imo-im is rated 6, which is similar to the average cost of Chat software. LiveChat price starts at $16 per agent/month , When comparing LiveChat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: imo-im is more expensive than LiveChat.

Which software includes more/better features?

We've compared imo-im Vs. LiveChat based on some of the most important and required Chat features.

imo-im: Data Import/Export, Basic Reports, Online Customer Support.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

imo-im's typical customers include: Medium and large size businesses, LiveChat is flexible enough to meet the needs of any business regardless of the size and type.