Compare Inbenta and LiveChat - Feb 2022

Shlomi LaviShlomi Lavi / Feb 26, 2022

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Bottom Line: Which is Better - Inbenta or LiveChat?

Inbenta is more expensive to implement (TCO) than LiveChat, and Inbenta is rated higher (79/100) than LiveChat (78/100). LiveChat offers users more features (7) than Inbenta (0).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inbenta Vs. LiveChat, Inc.

Inbenta: Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questio...

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

Who is more expensive? Inbenta or LiveChat?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Inbenta and LiveChat.

Inbenta accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Inbenta is rated 8, which is higher than the average cost of Knowledge Management software. LiveChat price starts at $16 per agent/month , When comparing LiveChat to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: Inbenta is more expensive than LiveChat.

Which software includes more/better features?

We've compared Inbenta Vs. LiveChat based on some of the most important and required Knowledge Management features.

Inbenta: We are still working to collect the list of features for Inbenta.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates. LiveChat is flexible enough to meet the needs of any business regardless of the size and type.



Inbenta

ITQlick rating
(2.8/5)

Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time...

Categories: Data Analysis Tools, Mobile, Content Management, Document Management.

LiveChat

ITQlick rating
(2.8/5)

starts at $16 per agent/month

LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial custo...

Categories: Automatic Call Distribution (ACD), Casino CRM, Complaint Management, Customer Loyalty, Customer Service.

Compare specifications

Compare features

Inbenta: 0 Features

We are working to collect the list of features

LiveChat: 7 Features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Inbenta
ITQlick rating
2.8/5
Score
79/100
Pricing
9/10
License pricing
Pricing not available
Functionality
22
Compare
LiveChat
ITQlick rating
2.8/5
Score
78/100
Pricing
2/10
License pricing
$16 per agent/month
Functionality
31
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.