Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time...
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Inbenta is more expensive to implement (TCO) than SnapEngage Live Chat, and SnapEngage Live Chat is rated higher (83/100) than Inbenta (79/100).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Inbenta: Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questio...
SnapEngage: The internet was like a giant shopping mall. A giant shopping mall full of things to buy and informative signage. It was great except for the fact that there was no one around. It was empty. A tumbleweed might have blown by, if only to accentuate the absolute emptiness of the place. We wanted to change that. You know that sigh of relief when you ge...
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Inbenta and SnapEngage Live Chat.
Inbenta accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Inbenta is rated 8, which is higher than the average cost of Knowledge Management software. SnapEngage Live Chat price starts at $16 per user/year , When comparing SnapEngage Live Chat to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: Inbenta is more expensive than SnapEngage Live Chat.
We've compared Inbenta Vs. SnapEngage Live Chat based on some of the most important and required Knowledge Management features.
Inbenta: We are still working to collect the list of features for Inbenta.
SnapEngage Live Chat: We are still working to collect the list of features for SnapEngage Live Chat.
Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates. The software is a useful solution for businesses of all sizes and a variety of types.
Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time...
Compare Pricingstarts at $16 per user/year
SnapEngage Live Chat is a web based live chat and customer support solution for businesses of all sizes. It offers such capabilities as agent scheduling, assignment management, customizable branding, and others...
Compare PricingITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> Inbenta review |
Company: | Inbenta |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Inbenta review, Inbenta pricing, Inbenta alternatives |
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> SnapEngage Live Chat review |
Company: | SnapEngage |
Pricing: | starts at $16 per user/year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SnapEngage Live Chat review, SnapEngage Live Chat pricing, SnapEngage Live Chat alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.