Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - IncidentMonitor or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than IncidentMonitor, and SolarWinds Service Desk is rated higher (94/100) than IncidentMonitor (78/100). SolarWinds Service Desk offers users more features (18) than IncidentMonitor (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Monitor 24-7 Inc. Vs. Samanage
Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? IncidentMonitor or SolarWinds?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IncidentMonitor and SolarWinds.
IncidentMonitor price starts at $36 per feature/month , On a scale between 1 to 10 IncidentMonitor is rated 4, which is lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: IncidentMonitor cost is around the same cost of SolarWinds.
Which software includes more/better features?
We've compared IncidentMonitor Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.