Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - IncidentMonitor or ServiceNow?
ServiceNow is more expensive to implement (TCO) than IncidentMonitor, and ServiceNow is rated with the same score (78/100) as IncidentMonitor (78/100). ServiceNow offers users more features (18) than IncidentMonitor (0). There is a clear winner in this case and it is ServiceNow!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Monitor 24-7 Inc. Vs. Servicenow
Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? IncidentMonitor or ServiceNow?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IncidentMonitor and ServiceNow.
IncidentMonitor price starts at $36 per feature/month , On a scale between 1 to 10 IncidentMonitor is rated 4, which is lower than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: IncidentMonitor cost is around the same cost of ServiceNow.
Which software includes more/better features?
We've compared IncidentMonitor Vs. ServiceNow based on some of the most important and required Help Desk features.
IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. Customers of the software include businesses of all sizes and a variety of types.