Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - inContact Hosted Call Center or nextiva app?
nextiva app is more expensive to implement (TCO) than inContact Hosted Call Center, and nextiva app is rated higher (99/100) than inContact Hosted Call Center (80/100). nextiva app offers users more features (16) than inContact Hosted Call Center (8).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
inContact Vs. Nextiva
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? inContact Hosted Call Center or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact Hosted Call Center and Nextiva Hosted Call Center.
inContact Hosted Call Center price starts at $100 per user/month , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: inContact Hosted Call Center cost is around the same cost of Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared inContact Hosted Call Center Vs. nextiva app based on some of the most important and required Call Center features.
inContact Hosted Call Center: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting, Social Analytics, Social Customer Care, WYSIWYG App Builder.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
inContact offers scalable solutions to companies of any size. Nextiva is ideal for little firms and also large call facilities.