Shlomi Lavi /
Oct 04, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - inContact Hosted Call Center or Nuance IVR?
Nuance IVR is more expensive to implement (TCO) than inContact Hosted Call Center, and Nuance IVR is rated higher (92/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than Nuance IVR (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
inContact Vs. Nuance
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.
...
Who is more expensive? inContact Hosted Call Center or Nuance IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact Hosted Call Center and Nuance IVR.
inContact Hosted Call Center price starts at $100 per user/month , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Nuance IVR is more expensive than inContact Hosted Call Center.
Which software includes more/better features?
We've compared inContact Hosted Call Center Vs. Nuance IVR based on some of the most important and required Call Center features.
inContact Hosted Call Center: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting, Social Analytics, Social Customer Care, WYSIWYG App Builder.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
inContact offers scalable solutions to companies of any size. The software has mainly been designed for small and medium businesses with no restriction of industrial background.