Compare Infinity Call Tracking and NICE CXone - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Infinity Call Tracking or NICE CXone?

Infinity Call Tracking is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than Infinity Call Tracking (75/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. inContact

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? Infinity Call Tracking or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and inContact Cloud Contact Center.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Infinity Call Tracking is more expensive than inContact Cloud Contact Center.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. NICE CXone based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.