Compare Infinity Call Tracking and OmniTouch Call Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Infinity Call Tracking or OmniTouch Call Center?

OmniTouch Call Center is more expensive to implement (TCO) than Infinity Call Tracking, and OmniTouch Call Center is rated higher (78/100) than Infinity Call Tracking (75/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. Alcatel-Lucent

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Alcatel-Lucent: Alcatel-Lucent has a widespread presence across the globe. As one of the most experienced and widely deployed global services organizations in the industry, Alcatel-Lucent is an established partner with global reach.

Who is more expensive? Infinity Call Tracking or OmniTouch Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and OmniTouch Call Center.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. OmniTouch Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software.

Bottom line: Infinity Call Tracking cost is around the same cost of OmniTouch Call Center.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. OmniTouch Call Center based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

OmniTouch Call Center: We are still working to collect the list of features for OmniTouch Call Center.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, The typical clients that utilize OmniTouch Call Center are individuals engaging in small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses as well as large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call centers and its management.