Compare Infinity Call Tracking and Vocalcom - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Infinity Call Tracking or Vocalcom?

Vocalcom is more expensive to implement (TCO) than Infinity Call Tracking, and Vocalcom is rated higher (76/100) than Infinity Call Tracking (75/100). Vocalcom offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is Vocalcom!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. Vocalcom

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? Infinity Call Tracking or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and Vocalcom Cloud Contact Center.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Infinity Call Tracking cost is around the same cost of Vocalcom Cloud Contact Center.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. Vocalcom based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.