Compare Insightly and Zendesk - Sep 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Insightly or Zendesk?

Zendesk is more expensive to implement (TCO) than Insightly, and Zendesk is rated higher (92/100) than Insightly (87/100). Zendesk offers users more features (23) than Insightly (8). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Insightly Vs. Zendesk

Insightly: We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Insightly or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Insightly and Zendesk.

Insightly price starts at $29 per user/month , On a scale between 1 to 10 Insightly is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Insightly cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Insightly Vs. Zendesk based on some of the most important and required CRM features.

Insightly: Collaboration, Marketing Automation, Sales Automation, Calendar Management, Custom User Interface, Customizable Fields, Inventory Management, Lease Administration.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Insightly was designed specifically with small businesses in mind: businesses with few sales, and small number of customers and employees. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.