Compare Intelligent Voice Portal and Five9 - Nov 2022

Shlomi LaviShlomi Lavi / Nov 18, 2022

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Bottom Line: Which is Better - Intelligent Voice Portal or Five9?

Intelligent Voice Portal is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Intelligent Voice Portal (62/100). Five9 offers users more features (15) than Intelligent Voice Portal (3). There is a clear winner in this case and it is Five9!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Convergys Corporation Vs. Five9

Convergys Corporation: As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing rev...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Intelligent Voice Portal or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intelligent Voice Portal and Five9 Virtual Call Center.

Intelligent Voice Portal price starts at $49 per month , On a scale between 1 to 10 Intelligent Voice Portal is rated 6, which is similar to the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Intelligent Voice Portal cost is around the same cost of Five9 Virtual Call Center.

Which software includes more/better features?

We've compared Intelligent Voice Portal Vs. Five9 based on some of the most important and required Call Center features.

Intelligent Voice Portal: Data Import/Export, Basic Reports, Online Customer Support.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Intelligent Voice Portal's typical customers include: Large business, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.



Intelligent Voice Portal

ITQlick rating
(3.1/5)

starts at $49 per month

Intelligent Voice Portal is a growing cloud-based Call Center software, it is designed to support large size call centers. Intelligent Voice Portal received a rating of 3.1 from ITQlick team. The software cost ...

Categories: Call Center.

Five9

ITQlick rating
(4.2/5)

starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling.

Compare specifications

Compare features

Intelligent Voice Portal: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Five9 Virtual Call Center: 15 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Intellig...
ITQlick rating
3.1/5
Score
62/100
Pricing
6.6/10
License pricing
$49 per month
Functionality
4
Compare
Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.