Shlomi Lavi /
Mar 07, 2022
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Bottom Line: Which is Better - IT Asset or Helpshift?
Helpshift is more expensive to implement (TCO) than IT Asset, and IT Asset is rated higher (89/100) than Helpshift (77/100). IT Asset offers users more features (3) than Helpshift (0). There is a clear winner in this case and it is IT Asset!
Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Helpshift
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Who is more expensive? IT Asset or Helpshift?
The real total cost of ownership (TCO) of IT Asset Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Asset and Helpshift.
IT Asset price starts at $800 per user/year , On a scale between 1 to 10 IT Asset Management is rated 4, which is lower than the average cost of IT Asset Management software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average IT Asset Management software cost.
Bottom line: Helpshift is more expensive than IT Asset.
Which software includes more/better features?
We've compared IT Asset Vs. Helpshift based on some of the most important and required IT Asset Management features.
IT Asset: Data Import/Export, Basic Reports, Online Customer Support.
Helpshift: We are still working to collect the list of features for Helpshift.
Target customer size
SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. and Helpshift's target customer size include: Small, medium and large size businesses.