Compare IT Asset Management Vs. Zendesk

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IT Asset Management Vs. Zendesk - Oct 10, 2018

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IT Asset Management Specifications

Name: IT Asset Management
Company: Samanage
Address Cary, NC
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business, Private use
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Website:Zendesk
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

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IT Asset Management: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal

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IT Asset Management Review
Updated: May 06, 2018

SAManage Help Desk is an IT service desk and asset management application that aids businesses and entrepreneurs monitor their enterprise and give a faster response to requests and queries from their clients. Knowledge base from resolved incidents helps resolve the same issues to prevent them from recurring. Priorities can also be set and tasks can be assigned to specific users to be handled promptly. It also lets administrators have a real time view on the devices used in the company.

SAManage Help Desk was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises better manage their IT operations and other aspects of the business operations with the help of SAManage Help Desk software.

IT Asset Management Average Rating -

The average rating of IT Asset Management is 3 stars. The rating is based on 6 aggregated online reviews.

IT Asset Management Typical Customers

SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries though most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Read more - IT Asset Management

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

Read more - Zendesk

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    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
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Compare pricing

IT Asset Management pricing

IT Asset Management price Starting from $49 per month , on a scale between 1 to 10 IT Asset Management is rated 4, which is lower than the average cost of Help Desk software.

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Zendesk pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

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