Shlomi Lavi / Sep 28, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
IT Asset is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than IT Asset (89/100). Zendesk offers users more features (23) than IT Asset (3). There is a clear winner in this case and it is Zendesk!
Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of IT Asset Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Asset and Zendesk.
IT Asset price starts at $800 per user/year , On a scale between 1 to 10 IT Asset Management is rated 4, which is lower than the average cost of IT Asset Management software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average IT Asset Management software cost.
Bottom line: IT Asset is more expensive than Zendesk.
We've compared IT Asset Vs. Zendesk based on some of the most important and required IT Asset Management features.
IT Asset: Data Import/Export, Basic Reports, Online Customer Support.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
starts at $800 per user/year
Knowing which IT assets you have and how they are used has become a challenge in today's complex and ever evolving IT infrastructure. A typical IT infrastructure has many different assets of various types, and...
Compare Pricing| ITQlick Score: | 89/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | IT Asset Management -> IT Asset review |
| Company: | Samanage |
| Pricing: | starts at $800 per user/year |
| Typical customers: | Start up, Small business, Medium business, Large business, Private use |
| Platforms: | Desktop, Cloud |
| Links: | IT Asset review, IT Asset pricing, IT Asset alternatives |
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Zendesk review |
| Company: | Zendesk |
| Pricing: | starts at $49 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.