Shlomi Lavi / Mar 02, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
KANA Express is more expensive to implement (TCO) than ITP CCM, and KANA Express is rated higher (77/100) than ITP CCM (50/100). ITP CCM offers users more features (3) than KANA Express (1).
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Aia software: Aia is the global developer and supplier of ITP, the ultimate Customer Communications Management solution for clients in different branches worldwide. Our reliable and flexible ITP products have helped over a thousand businesses in 30 countries, including some of the leading financials worldwide. ITP is your software, adaptable by your peop...
Verint: ...
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ITP CCM and KANA Express.
ITP CCM price starts at $49 per month , On a scale between 1 to 10 ITP CCM is rated 2, which is much lower than the average cost of Customer Experience Management software. KANA Express price starts at $100 per user/month , When comparing KANA Express to its competitors, the software is rated 8 - higher than the average Customer Experience Management software cost.
Bottom line: KANA Express is more expensive than ITP CCM.
We've compared ITP CCM Vs. KANA Express based on some of the most important and required Customer Experience Management features.
ITP CCM: Data Import/Export, Basic Reports, Online Customer Support.
KANA Express: Customer Service.
ITP CCM's typical customers include: Start up, Small business, Medium business, Large business, Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses.
starts at $49 per month
ITP CCM is a growing cloud-based Customer Experience Management software, it is designed to support small, medium and large size business. ITP CCM received a rating of 3.9 from ITQlick team. The software cost i...
Compare Pricingstarts at $100 per user/month
KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...
Compare Pricing| ITQlick Score: | 50/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Customer Experience Management -> ITP CCM review |
| Company: | Aia software |
| Pricing: | starts at $49 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | ITP CCM review, ITP CCM pricing, ITP CCM alternatives |
| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 8/10 - high cost |
| Category: | Social Media Management -> KANA Express review |
| Company: | Verint |
| Pricing: | starts at $100 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | KANA Express review, KANA Express pricing, KANA Express alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.