Shlomi Lavi / Mar 02, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
KANA Express is more expensive to implement (TCO) than OpenText CRM, and KANA Express is rated higher (77/100) than OpenText CRM (52/100). OpenText CRM offers users more features (3) than KANA Express (1).
Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Verint: ...
OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.
The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KANA Express and OpenText Customer Experience Management.
KANA Express price starts at $100 per user/month , On a scale between 1 to 10 KANA Express is rated 8, which is higher than the average cost of Social Media Management software. OpenText Customer Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 KANA Express is rated 8, which is higher than the average cost of Social Media Management software.
Bottom line: KANA Express is more expensive than OpenText Customer Experience Management.
We've compared KANA Express Vs. OpenText CRM based on some of the most important and required Social Media Management features.
KANA Express: Customer Service.
OpenText Customer Experience Management: Data Import/Export, Basic Reports, Online Customer Support.
Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. Customers of the software include businesses of all sizes from all over the world.
starts at $100 per user/month
KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...
Compare Pricing
OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
Compare Pricing| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 8/10 - high cost |
| Category: | Social Media Management -> KANA Express review |
| Company: | Verint |
| Pricing: | starts at $100 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | KANA Express review, KANA Express pricing, KANA Express alternatives |
| ITQlick Score: | 52/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 6/10 - average cost |
| Category: | Customer Experience Management -> OpenText CRM review |
| Company: | OpenText |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | OpenText CRM review, OpenText CRM pricing, OpenText CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.