Compare Kayako Fusion and Oracle Service Cloud - Sep 2022

Shlomi LaviShlomi Lavi / Sep 19, 2022

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Bottom Line: Which is Better - Kayako Fusion or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Kayako Fusion, and Kayako Fusion is rated higher (80/100) than Oracle Service Cloud (77/100). Kayako Fusion offers users more features (6) than Oracle Service Cloud (4). There is a clear winner in this case and it is Kayako Fusion!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kayako Vs. Oracle

Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Who is more expensive? Kayako Fusion or Oracle Service Cloud?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and Oracle Service Cloud.

Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Customer Service software cost.

Bottom line: Oracle Service Cloud is more expensive than Kayako Fusion.

Which software includes more/better features?

We've compared Kayako Fusion Vs. Oracle Service Cloud based on some of the most important and required Customer Service features.

Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Customers of the software include small and medium businesses as well as large enterprises.



Kayako Fusion

ITQlick rating
(3.3/5)

starts at $60 per agent/month

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and la...

Categories: Complaint Management, Help Desk, Lead Generation, Mac CRM.

Oracle Service Cloud

ITQlick rating
(4.5/5)

starts at $90 per license

Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...

Categories: CRM, Complaint Management, Customer Loyalty, Customer Service, Help Desk.

Compare specifications

Compare features

Kayako Fusion: 6 Features

Data Import/Export
Data Import/Export
Basic Reports
Basic Reports
Online Customer Support
Online Customer Support

Oracle Service Cloud: 4 Features

Email Integration
Self Service Portal
Help Desk
Network Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Kayako F...
ITQlick rating
3.3/5
Score
80/100
Pricing
3.2/10
License pricing
$60 per agent/month
Functionality
26
Compare
Oracle S...
ITQlick rating
4.5/5
Score
77/100
Pricing
8/10
License pricing
$90 per license
Functionality
14
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.