Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - KMS Lighthouse or CXM Recording?
KMS Lighthouse is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than KMS Lighthouse (79/100). CXM Recording offers users more features (11) than KMS Lighthouse (0). There is a clear winner in this case and it is CXM Recording!
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
KMS lighthouse Vs. CXM
KMS lighthouse: ...
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? KMS Lighthouse or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KMS Lighthouse and CXM Recording and Quality Monitoring.
KMS Lighthouse price starts at $25 per user/month , On a scale between 1 to 10 KMS Lighthouse is rated 6, which is similar to the average cost of Knowledge Management software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: KMS Lighthouse is more expensive than CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared KMS Lighthouse Vs. CXM Recording based on some of the most important and required Knowledge Management features.
KMS Lighthouse: We are still working to collect the list of features for KMS Lighthouse.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
KMS Lighthouse's typical customers include: Small businesses and start ups, Creedenz CXM is best suited for small business and medium business in the healthcare sector.