Compare Lessons and Helpshift - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or Helpshift?

Helpshift is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than Helpshift (77/100). Lessons offers users more features (5) than Helpshift (0). There is a clear winner in this case and it is Lessons!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. Helpshift

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? Lessons Learned Database or Helpshift?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and Helpshift.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Knowledge Management software cost.

Bottom line: Helpshift is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared Lessons Vs. Helpshift based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. and Helpshift's target customer size include: Small, medium and large size businesses.