Compare LivePerson and KANA Express - Oct 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - LivePerson or KANA Express?
KANA Express is more expensive to implement (TCO) than LivePerson, and KANA Express is rated higher (77/100) than LivePerson (75/100). KANA Express offers users more features (1) than LivePerson (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
LivePerson Vs. Verint
LivePerson: LivePerson is the market leader in real-time intelligent customer engagement. Our mission is to help companies create deeper connections with their customers, and our investment in real-time analytics, metrics and a world-class hosted platform makes this possible at scale. From the largest global enterprises to one-person businesses, our 8,500 cust...
Verint: ...
Who is more expensive? LivePerson or KANA Express?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LivePerson and KANA Express.
LivePerson accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveEngage is rated 2, which is much lower than the average cost of Chat software. KANA Express price starts at $100 per user/month , When comparing KANA Express to its competitors, the software is rated 8 - higher than the average Chat software cost.
Bottom line: KANA Express is more expensive than LivePerson.
Which software includes more/better features?
We've compared LivePerson Vs. KANA Express based on some of the most important and required Chat features.
LivePerson: We are still working to collect the list of features for LivePerson.
KANA Express: Customer Service.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses.
KANA Express
starts at $100 per user/month
KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...
Compare PricingCompare specifications
LivePerson Specifications
ITQlick Score: | 75/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Chat -> LivePerson review |
Company: | LivePerson |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | LivePerson review, LivePerson pricing, LivePerson alternatives |
KANA Express Specifications
ITQlick Score: | 77/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 8/10 - high cost |
Category: | Social Media Management -> KANA Express review |
Company: | Verint |
Pricing: | starts at $100 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | KANA Express review, KANA Express pricing, KANA Express alternatives |
Compare features
LivePerson: 0 Features
KANA Express: 1 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.