Compare LiveVox Predictive Dialer and NICE CXone - Jun 2022
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Bottom Line: Which is Better - LiveVox Predictive Dialer or NICE CXone?
LiveVox Predictive Dialer is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than LiveVox Predictive Dialer (87/100). LiveVox Predictive Dialer offers users more features (3) than NICE CXone (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
LiveVox Vs. inContact
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? LiveVox Predictive Dialer or inContact Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveVox Predictive Dialer and inContact Cloud Contact Center.
LiveVox Predictive Dialer price starts at $2,500 per month , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: LiveVox Predictive Dialer is more expensive than inContact Cloud Contact Center.
Which software includes more/better features?
We've compared LiveVox Predictive Dialer Vs. NICE CXone based on some of the most important and required Call Center features.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.
Target customer size
LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.
NICE CXone
starts at $90 per user/month
The NICE CXone is designed to help users to increase their market share and their profitability.
Compare PricingCompare specifications
LiveVox Predictive Dialer Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> LiveVox Predictive Dialer review |
Company: | LiveVox |
Pricing: | starts at $2,500 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | LiveVox Predictive Dialer review, LiveVox Predictive Dialer pricing, LiveVox Predictive Dialer alternatives |
NICE CXone Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> NICE CXone review |
Company: | inContact |
Pricing: | starts at $90 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile |
Links: | NICE CXone review, NICE CXone pricing, NICE CXone alternatives |
Compare features
LiveVox Predictive Dialer: 3 Features
inContact Cloud Contact Center: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.