Compare Mojo Helpdesk Business and Zendesk - Sep 2023

Shlomi LaviShlomi Lavi / Sep 28, 2023

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Bottom Line: Which is Better - Mojo Helpdesk Business or Zendesk?

Mojo Helpdesk Business is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Mojo Helpdesk Business (68/100). Zendesk offers users more features (23) than Mojo Helpdesk Business (7). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Metadot Vs. Zendesk

Metadot: With Metadot you are in control of the content and look and feel of your site. You can change everything: the logo, the overall look, the content of this and every page. You can rename pages, delete them and add new ones. You can invite users and give them read and write permissions so you choose who can see what pages and who can edit them.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Mojo Helpdesk Business or Zendesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mojo Helpdesk Business and Zendesk.

Mojo Helpdesk Business price starts at $14 per agent/month , On a scale between 1 to 10 Mojo Helpdesk Business is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Mojo Helpdesk Business cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Mojo Helpdesk Business Vs. Zendesk based on some of the most important and required Help Desk features.

Mojo Helpdesk Business: Customer Survey, Email Integration, Incident / Request Management, Remote Control Access, Reporting, Self Service Portal, Service Level Agreements.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Mojo Helpdesk is perfect for organizations of all shapes and sizes. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.



Mojo Helpdesk Business

ITQlick rating
(3.3/5)

starts at $14 per agent/month

Mojo Helpdesk is a customer support software that can help users to satisfy their customers by providing a ticket based support portal and knowledgebase customer support system. Customers can look for answers i...

Categories: Document Management, Feedback Management, Help Desk, Self-Service Portal.

Zendesk

ITQlick rating
(4.3/5)

starts at $49 per agent/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management, CRM.

Compare specifications

Compare features

Mojo Helpdesk Business: 7 Features

Customer Survey
Email Integration
Incident / Request Management
Remote Control Access
Reporting
Self Service Portal
Service Level Agreements

Zendesk: 23 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Mail Order Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Mojo Hel...
ITQlick rating
3.3/5
Score
68/100
Pricing
3.6/10
License pricing
$14 per agent/month
Functionality
17
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.