Compare OmniTouch Call Center and 3CLogic Cloud Contact Center - May 2022

Shlomi LaviShlomi Lavi / May 18, 2022

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Bottom Line: Which is Better - OmniTouch Call Center or 3CLogic Cloud Contact Center?

3CLogic Cloud Contact Center is more expensive to implement (TCO) than OmniTouch Call Center, and 3CLogic Cloud Contact Center is rated higher (84/100) than OmniTouch Call Center (78/100). 3CLogic Cloud Contact Center offers users more features (5) than OmniTouch Call Center (0). There is a clear winner in this case and it is 3CLogic Cloud Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Alcatel-Lucent Vs. 3CLogic

Alcatel-Lucent: Alcatel-Lucent has a widespread presence across the globe. As one of the most experienced and widely deployed global services organizations in the industry, Alcatel-Lucent is an established partner with global reach.

3CLogic: 3CLogic offers a new approach that is in sharp contrast to centralized server architecture was born. Every single point of failure of a centralized server based approach was carefully eliminated. A completely distributed architecture with no centralized media servers was implemented. Telephony functions were pushed to the edge of the cloud and were...

Who is more expensive? OmniTouch Call Center or 3CLogic Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OmniTouch Call Center and 3CLogic Cloud Contact Center.

OmniTouch Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OmniTouch Call Center is rated 6, which is similar to the average cost of Call Center software. 3CLogic Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OmniTouch Call Center is rated 6, which is similar to the average cost of Call Center software.

Bottom line: OmniTouch Call Center cost is around the same cost of 3CLogic Cloud Contact Center.

Which software includes more/better features?

We've compared OmniTouch Call Center Vs. 3CLogic Cloud Contact Center based on some of the most important and required Call Center features.

OmniTouch Call Center: We are still working to collect the list of features for OmniTouch Call Center.

3CLogic Cloud Contact Center: Chat, Inbound Call Center, Outbound Call Center, Call Center, Contact History.

Target customer size

The typical clients that utilize OmniTouch Call Center are individuals engaging in small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses as well as large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call centers and its management. 3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities.



OmniTouch Call Center

ITQlick rating
(2.8/5)

OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.

Categories: Call Monitoring, Call Center, Call Center Workforce Management.

3CLogic Cloud Contact Center

ITQlick rating
(4.3/5)

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises t...

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Compare specifications

Compare features

OmniTouch Call Center: 0 Features

We are working to collect the list of features

3CLogic Cloud Contact Center: 5 Features

Chat
Inbound Call Center
Outbound Call Center
Call Center
Contact History
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OmniTouc...
ITQlick rating
2.8/5
Score
78/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Compare
3CLogic ...
ITQlick rating
4.3/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
23
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.