OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.
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3CLogic Cloud Contact Center is more expensive to implement (TCO) than OmniTouch Call Center, and 3CLogic Cloud Contact Center is rated higher (84/100) than OmniTouch Call Center (78/100). 3CLogic Cloud Contact Center offers users more features (5) than OmniTouch Call Center (0). There is a clear winner in this case and it is 3CLogic Cloud Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Alcatel-Lucent: Alcatel-Lucent has a widespread presence across the globe. As one of the most experienced and widely deployed global services organizations in the industry, Alcatel-Lucent is an established partner with global reach.
3CLogic: 3CLogic offers a new approach that is in sharp contrast to centralized server architecture was born. Every single point of failure of a centralized server based approach was carefully eliminated. A completely distributed architecture with no centralized media servers was implemented. Telephony functions were pushed to the edge of the cloud and were...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OmniTouch Call Center and 3CLogic Cloud Contact Center.
OmniTouch Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OmniTouch Call Center is rated 6, which is similar to the average cost of Call Center software. 3CLogic Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OmniTouch Call Center is rated 6, which is similar to the average cost of Call Center software.
Bottom line: OmniTouch Call Center cost is around the same cost of 3CLogic Cloud Contact Center.
We've compared OmniTouch Call Center Vs. 3CLogic Cloud Contact Center based on some of the most important and required Call Center features.
OmniTouch Call Center: We are still working to collect the list of features for OmniTouch Call Center.
3CLogic Cloud Contact Center: Chat, Inbound Call Center, Outbound Call Center, Call Center, Contact History.
The typical clients that utilize OmniTouch Call Center are individuals engaging in small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses as well as large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call centers and its management. 3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities.
OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.
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3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises t...
Compare PricingITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> OmniTouch Call Center review |
Company: | Alcatel-Lucent |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | OmniTouch Call Center review, OmniTouch Call Center pricing, OmniTouch Call Center alternatives |
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Contact Management -> 3CLogic Cloud Contact Center review |
Company: | 3CLogic |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | 3CLogic Cloud Contact Center review, 3CLogic Cloud Contact Center pricing, 3CLogic Cloud Contact Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.