OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.
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Five9 is more expensive to implement (TCO) than OmniTouch Call Center, and Five9 is rated higher (88/100) than OmniTouch Call Center (78/100). Five9 offers users more features (15) than OmniTouch Call Center (0). There is a clear winner in this case and it is Five9!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Alcatel-Lucent: Alcatel-Lucent has a widespread presence across the globe. As one of the most experienced and widely deployed global services organizations in the industry, Alcatel-Lucent is an established partner with global reach.
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OmniTouch Call Center and Five9 Virtual Call Center.
OmniTouch Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OmniTouch Call Center is rated 6, which is similar to the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: OmniTouch Call Center cost is around the same cost of Five9 Virtual Call Center.
We've compared OmniTouch Call Center Vs. Five9 based on some of the most important and required Call Center features.
OmniTouch Call Center: We are still working to collect the list of features for OmniTouch Call Center.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
The typical clients that utilize OmniTouch Call Center are individuals engaging in small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses as well as large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call centers and its management. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.
OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.
Compare PricingITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> OmniTouch Call Center review |
Company: | Alcatel-Lucent |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | OmniTouch Call Center review, OmniTouch Call Center pricing, OmniTouch Call Center alternatives |
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Five9 |
Pricing: | starts at $149 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.