Compare Insights and LiveAgent - Jan 2023

Shlomi LaviShlomi Lavi / Jan 28, 2023

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Bottom Line: Which is Better - Insights or LiveAgent?

Insights is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated with the same score (80/100) as Insights (80/100). LiveAgent offers users more features (5) than Insights (1). There is a clear winner in this case and it is LiveAgent!

Looking for the right Business performance management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Options4Growth Vs. Quality Unit

Options4Growth: With a galvanizing approach to Human Resources and Strategic Advising, Options4Growth promotes growth through people and technology.

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? Insights or LiveAgent?

The real total cost of ownership (TCO) of Business performance management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Insights and LiveAgent.

Insights accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpaConnect is rated 4, which is lower than the average cost of Business performance management software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Business performance management software cost.

Bottom line: Insights is more expensive than LiveAgent.

Which software includes more/better features?

We've compared Insights Vs. LiveAgent based on some of the most important and required Business performance management features.

Insights: Customizable Categories.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

Insights's typical customers include: Medium and large size businesses, Customers of the software include businesses of all sizes and a wide range of types.



Insights

ITQlick rating
(4.6/5)

OpaConnect software is a cloud based strategic performance management system built for small and medium size companies. It is designed to help align business strategies with staff growth as well as to provide a...

Categories: Self-Service Portal, Employee Engagement.

LiveAgent

ITQlick rating
(4.7/5)

starts at $15 per agent/month

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

Categories: Document Management, Call Center, Ticket Management, IT Asset Management, Network Monitoring.

Compare specifications

Compare features

Insights: 1 Features

Customizable Categories

LiveAgent: 5 Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Insights
ITQlick rating
4.6/5
Score
80/100
Pricing
5/10
License pricing
Pricing not available
Functionality
3
Compare
LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
14
Oracle H...
ITQlick rating
4/5
Score
91/100
Pricing
4.2/10
License pricing
$9,995 per license
Functionality
14
Anaplan
ITQlick rating
4.4/5
Score
89/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
24
Planning...
ITQlick rating
4/5
Score
87/100
Pricing
6.4/10
License pricing
$10,000 per year
Functionality
29

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.