Compare OpenText CRM and KANA Express - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - OpenText CRM or KANA Express?

KANA Express is more expensive to implement (TCO) than OpenText CRM, and KANA Express is rated higher (77/100) than OpenText CRM (52/100). OpenText CRM offers users more features (3) than KANA Express (1).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OpenText Vs. Verint

OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.

Verint: ...

Who is more expensive? OpenText CRM or KANA Express?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenText CRM and KANA Express.

OpenText CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenText Customer Experience Management is rated 6, which is similar to the average cost of Customer Experience Management software. KANA Express price starts at $100 per user/month , When comparing KANA Express to its competitors, the software is rated 8 - higher than the average Customer Experience Management software cost.

Bottom line: KANA Express is more expensive than OpenText CRM.

Which software includes more/better features?

We've compared OpenText CRM Vs. KANA Express based on some of the most important and required Customer Experience Management features.

OpenText CRM: Data Import/Export, Basic Reports, Online Customer Support.

KANA Express: Customer Service.

Target customer size

Customers of the software include businesses of all sizes from all over the world. Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses.