Compare Oracle Service Cloud and Pipeline Pilot - Mar 2022

Shlomi LaviShlomi Lavi / Mar 31, 2022

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Bottom Line: Which is Better - Oracle Service Cloud or Pipeline Pilot?

Oracle Service Cloud is more expensive to implement (TCO) than Pipeline Pilot, and Pipeline Pilot is rated higher (87/100) than Oracle Service Cloud (77/100). Oracle Service Cloud offers users more features (4) than Pipeline Pilot (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Vs. Accelrys

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Who is more expensive? Oracle Service Cloud or Pipeline Pilot?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and Pipeline Pilot.

Oracle Service Cloud price starts at $90 per license , On a scale between 1 to 10 Oracle Service Cloud is rated 8, which is higher than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Oracle Service Cloud is rated 8, which is higher than the average cost of Customer Service software.

Bottom line: Oracle Service Cloud is more expensive than Pipeline Pilot.

Which software includes more/better features?

We've compared Oracle Service Cloud Vs. Pipeline Pilot based on some of the most important and required Customer Service features.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.

Oracle Service Cloud

ITQlick rating
(4.5/5)

starts at $90 per license

Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...

Categories: CRM, Complaint Management, Customer Loyalty, Customer Service.

Pipeline Pilot

ITQlick rating
(4.3/5)

Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...

Categories: Chemical.

Compare specifications

Compare features

Oracle Service Cloud: 4 Features

Email Integration
Self Service Portal
Help Desk
Network Management

Pipeline Pilot: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Oracle S...
ITQlick rating
4.5/5
Score
77/100
Pricing
8/10
License pricing
$90 per license
Functionality
14
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.