Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Parature Helpdesk or Zendesk?
Parature Helpdesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Parature Helpdesk (80/100). Zendesk offers users more features (23) than Parature Helpdesk (7). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parature Vs. Zendesk
Parature: Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Parature Helpdesk or Zendesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parature Helpdesk and Zendesk.
Parature Helpdesk price starts at $750 per user/month , On a scale between 1 to 10 Parature Helpdesk is rated 4, which is lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Parature Helpdesk is more expensive than Zendesk.
Which software includes more/better features?
We've compared Parature Helpdesk Vs. Zendesk based on some of the most important and required Help Desk features.
Parature Helpdesk: Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Multi-Site Support, Reporting, Scheduling, Self Service Portal.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Parature Helpdesk's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.