Compare PlanPlus and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - PlanPlus or Zendesk?

PlanPlus is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than PlanPlus (62/100). Zendesk offers users more features (23) than PlanPlus (11). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PlanPlus Online Vs. Zendesk

PlanPlus Online: The ultimate digital Online Planner for personal leadership. Includes essential productivity features: contact management, task management, calendar, daily notes and valuable planning features to help you discover your mission, achieve your goals and lead a full, productive, and effective life.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? PlanPlus or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PlanPlus and Zendesk.

PlanPlus price starts at $144 per year , On a scale between 1 to 10 PlanPlus is rated 4, which is lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: PlanPlus is more expensive than Zendesk.

Which software includes more/better features?

We've compared PlanPlus Vs. Zendesk based on some of the most important and required CRM features.

PlanPlus: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Document Management, Email Marketing, Marketing Automation, Remote Access, Sales Automation.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

PlanPlus is ideal for small companies that operate with a very fractured plan structure and need a more extensive management suite when it comes to their operations. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.